Frequently Asked Questions - Santori

How can I pay?

• Visa, Mastercard, Amex, PayPal & Afterpay.

Is it safe to order online?

• Yes. We use Verified by Visa, Secure by Mastercard, and encryption.

Order confirmation?

• You'll see an order confirmation screen and email (may take up to 30 mins).

• Shipping confirmation email with tracking will follow.

Can I change or cancel my order?

• Unfortunately, no. Orders are processed immediately.

Can I track my order?

• Yes. You'll receive tracking in your shipping email.

Incorrect or faulty items?

• Contact us within 14 days through our Contact Us page.

Do you offer exchanges?

• Yes. Visit the Returns page for exchange/store credit details.

Where do you ship?

• Worldwide.

Shipping cost?

• Free over $100 / $4.95 under.

Shipping time?

• See our Shipping page for full info.

What if I'm not home?

• Parcel may be left securely or redirected to your local post office.

Can I ship to a different address?

• Yes, including work addresses (include business name).

What if my parcel doesn't arrive?

• Wait 4 days past expected delivery, then contact us with your order number.

How can I contact you?

• Visit our Contact Us page.

How do I unsubscribe from emails?

• Click "Unsubscribe" at the bottom of any newsletter.