Help & Support – Santori The Label

🛒 Ordering & Payment

What Payment Methods Do You Accept?
We accept Visa, Visa Debit, MasterCard, American Express, and most prepaid debit cards.

Is Ordering Online Secure?
Absolutely. Our checkout is secured with SSL encryption and adheres to Verified by Visa and Secure by Mastercard protocols to safeguard your personal and payment information.

How Do I Know My Order Went Through?
After placing your order, you'll see a confirmation on screen and receive an email within 30 minutes. Once your order has been dispatched, you’ll get a second email with tracking details.

Can I Modify or Cancel My Order?
Due to our quick processing times, orders cannot be changed or cancelled once submitted.

Can I Track My Parcel?
Yes! Once your order ships, you’ll receive an email with your tracking information so you can follow your delivery in real-time.

What If There’s an Issue With My Order?
Received the wrong item or something faulty? Contact us via our [Contact Page] within 30 days of delivery and include your order number—we’ll fix it fast.

🚚 Shipping Information

  • Orders are usually dispatched within 24 business hours.
  • Express shipping typically delivers within 2–5 business days.

Not Home for Delivery?
If no one is home, couriers may leave your parcel in a safe spot. If that's not possible, it’ll be taken to a nearby post office or collection point.

Signature Requirements
If someone is available, a signature may be required. If not, the courier may leave a card or safely drop the parcel.

Can I Ship to Another Address?
Yes! Enter your preferred shipping address during checkout. If you're sending to a workplace, be sure to include the business name for a smoother delivery.

My Order Hasn’t Arrived – What Do I Do?
If your tracking says delivered but it hasn’t arrived within 4 business days, contact us with your order number and we’ll help you out.

❓ General FAQs

Do You Have a Physical Store?
Santori The Label is exclusively online.

Can I Pre-Order Items?
We don’t offer pre-orders at the moment due to high product turnover.

💬 Technical Assistance

Forgot Your Password?
Click “Forgot your password?” on the login screen and follow the prompts.

Can I Change My Email?
For security reasons, email changes aren’t allowed. You can always create a new account with a different email.

How Do I Unsubscribe From Emails?
Click “Unsubscribe” at the bottom of any of our newsletters.

Can I Order Without Going Online?
We’re 100% online to give you a seamless and secure shopping experience.

💳 Payment & Checkout Overview

  • Accepted Payments: Visa, Visa Debit, MasterCard, American Express
  • How to Checkout: Add items to your cart, click “Checkout,” log in or enter your details
  • Apply Discounts: Enter your code (if applicable), review your order, and click “Pay Now”

Still Need Help?

Reach out via our [Contact Page] — we’re here for you 💬